Privacy Policy

1. Introduction

YoltLabs ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website yoltlabs.com or use our services, in accordance with the EU General Data Protection Regulation (EU) 2016/679 ("GDPR") and Greek Law 4624/2019.

2. Data Controller

The controller responsible for your personal data is YoltLabs:

• Address: Agiou Vasiliou 158, 12137 Peristeri, Attiki, Greece
• Email: info@yoltlabs.com

3. Information We Collect

Information you provide to us

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms
• Subscribe to our newsletter or download resources (guides, PDFs)
• Take our automation readiness quiz
• Engage with us through email or phone

This information may include: name, email address, company name, phone number, and project details.

Automatically collected information

When you visit our website, we may automatically collect certain information — provided you have given consent through our cookie banner — including:

• IP address and browser type
• Pages viewed and time spent on pages
• Referring website addresses
• Device information
• Cookie identifiers and online identifiers

4. Purposes and Legal Bases of Processing

We process your data for the following purposes:

• Responding to your inquiries and providing customer support — legal basis: steps prior to entering into a contract (Art. 6(1)(b) GDPR)
• Sending you requested resources (guides, PDFs) — legal basis: consent (Art. 6(1)(a) GDPR)
• Communicating about potential projects and services — legal basis: legitimate interest (Art. 6(1)(f) GDPR)
• Analyzing and improving our website — legal basis: consent via cookies
• Advertising and measuring ad effectiveness (see Section 6) — legal basis: consent via cookies
• Complying with legal obligations — legal basis: legal obligation (Art. 6(1)(c) GDPR)

5. Cookies and Tracking Technologies

We use cookies and similar technologies. On your first visit, a consent banner is shown through which you can accept or reject non-essential cookies:

• Essential cookies: Required for website functionality (e.g., storing your language and cookie preferences). These do not require consent.
• Analytics cookies: Help us understand how visitors use our site — Google Analytics and Hotjar.
• Marketing/advertising cookies: Used to deliver relevant advertisements and measure their effectiveness — Meta Pixel and Google Ads.

You can change your preferences at any time through our cookie banner or your browser settings. Analytics and marketing cookies are loaded only if you have given consent.

6. Advertising: Meta Pixel and Google Ads

With your consent, we use the following advertising tools on our website:

Meta Pixel

We use the Meta Pixel provided by Meta Platforms Ireland Limited (Merrion Road, Dublin 4, Ireland). The Meta Pixel allows us to measure the effectiveness of our advertising on Facebook and Instagram, show ads to visitors of our website (retargeting), and build similar audiences. For this purpose, Meta may collect data such as your IP address, browser information, and the pages you visited. If you have a Meta account, Meta may link this data to your account as an independent or joint controller. More information: Meta Privacy Policy. You can manage your advertising preferences in your Meta Ad Preferences.

Google Ads & Google Analytics

We use Google Analytics for visitor statistics and Google Ads for conversion measurement and advertising, services provided by Google Ireland Limited (Gordon House, Barrow Street, Dublin 4, Ireland). More information: Google Privacy Policy. You can opt out via Google Ads Settings.

Hotjar

We use Hotjar (Hotjar Ltd, Malta) to analyze visitor behavior (e.g., anonymized heatmaps) so we can improve the user experience. More information: Hotjar Privacy Policy.

7. Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service providers: Third parties who assist with website hosting, analytics, advertising, and email delivery (e.g., Meta, Google, Hotjar), acting under contractual safeguards
• Authorities: When required by law or to protect our rights

8. International Data Transfers

Some of our providers (e.g., Meta, Google) may transfer data to countries outside the European Economic Area, in particular the United States. In such cases, transfers are made on the basis of appropriate safeguards, such as the European Commission's Standard Contractual Clauses or the EU–U.S. Data Privacy Framework.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law (e.g., tax obligations).

10. Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet is 100% secure.

11. Your Rights (GDPR)

Under the GDPR, you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data ("right to be forgotten")
• Restrict processing
• Object to processing, in particular for direct marketing purposes
• Data portability
• Withdraw consent at any time, without affecting the lawfulness of prior processing

To exercise these rights, contact us at info@yoltlabs.com. We will respond within one month.

You also have the right to lodge a complaint with the Hellenic Data Protection Authority (HDPA), 1-3 Kifissias Ave., 115 23 Athens, Greece, www.dpa.gr.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these sites.

13. Children

Our services are directed at businesses, and we do not knowingly collect data from children under the age of 15.

14. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

15. Contact Us

If you have questions about this Privacy Policy, please contact us:

• Email: info@yoltlabs.com
• Address: Agiou Vasiliou 158, 12137 Peristeri, Attiki, Greece